Support

Email support@meetlobby.app — we reply within one business day. In the app: Settings → Report a problem. If you're in danger, call 911.

Lobby says "Come back near home"

The community only opens near your home building. Make sure Location is set to "While Using the App" (and Precise Location is on), step near a window or outside for a moment, and tap Try again.

How long does selfie verification take?

Usually under a day. If it isn't approved, the app tells you why — most often a photo that isn't of you, or the pose wasn't visible. Fix that and try again.

I moved

Settings → Move to a new home. You'll check in again at the new building. You can move once every 7 days.

Reporting and blocking

Tap ··· on any profile, the flag on a plan, or long-press a message. Blocking is instant and private. We review reports within 24 hours.

Delete your account

In the app: Settings → Delete account → type DELETE. This permanently deletes your profile, photos, messages and other data (see our Privacy Policy). Can't open the app? Email support@meetlobby.app from your account's email address and we'll delete it within 30 days.